We appoint Ninja Van as our preferred logistic partner to handle all our deliveries within Singapore.
Receiving Your Order
All orders must be signed. Please ensure there is someone available at the delivery address to sign for the delivery.
Toys"R"Us is not liable for any lost and stolen parcels during delivery. For disputes, kindly contact Ninja Van at +65 6602 8271 or email firstname.lastname@example.org
What if no one is available to sign for the delivery?
If you are not home to accept delivery our couriers will leave an attempted delivery slip behind. Different couriers will manage the subsequent delivery differently. It will usually be in the following depending on the courier used:
- Arrange re-delivery of order within 7 working days
- Only 2 re-delivery attempts will be made
Tracking of Order Status
You will receive an email with a tracking ID once your parcel have been collected by Ninja Van. You may check on your delivery status here: https://www.ninjavan.co/en-sg/tracking
Should you face any delivery issues (No status movements, redelivery, missing parcels etc.) and need a quick resolution, you may contact Ninja Van Customer Service hotline directly at :